Marinapy FAQ (Frequently Asked Questions)

Marinapy is a cloud-based SaaS platform designed for marinas and harbors to manage their operations, customer relations, bookings, invoicing, payments, shipyard scheduling, and day-to-day tasks. It supports both marina staff and boaters with a boater app and powerful back-office tools.

Marinapy supports marinas, harbors, yacht clubs and marina groups. It is particularly suited to small and mid-sized operations seeking simpler daily workflows, with no strict upper berth limit. The platform is designed for harbor masters, marina managers, operational staff, and their clients (boaters).

Marinapy has already digitized more than 20,000 marina maps across the world, so your marina map is likely ready before you even get started. Combined with ready-to-use templates for services, pricing and accounting, this makes setup particularly easy: you can go digital in less than one hour.

The platform covers berth allocation, reservations, customer and vessel records, quotes, invoices, waiting lists, yard scheduling, utilities billing and boater communication. Available capabilities depend on the selected plan.

Yes. Start by checking the existing layout for your marina. Marinapy’s map editor lets you adjust berths and keep the layout aligned with your facilities. If your map needs additional setup, contact our team.

Yes. Configure your marina’s services rate structures (berthing, handling, products), seasonal variations, taxes and accounting mapping.

Yes. EXPERT includes built-in payment solutions using Stripe, bringing online payment collection into the marina workflow.

This EXPERT feature matches incoming payments to the corresponding invoices, helping your team keep payment records aligned with billing and reducing manual matching.

Marinapy provides accounting mapping and exports so your team can transfer financial information into its accounting workflow. Contact us to check the export format and mapping needed for your accounting system.

Yes. Keep customer communications alongside the relevant boat, booking and billing records. Your team can coordinate enquiries and follow up with boaters from the same platform.

Yes. Marinapy is FREE for marinas with fewer than 100 berths. Eligibility is based on the capacity of the individual marina.

No. The previous invoicing-based threshold no longer defines FREE eligibility. A marina with fewer than 100 berths qualifies by its berth count, rather than the value of invoices it issues.

Marinas with 100 berths or more choose a paid package: PRO or EXPERT. The berth threshold determines FREE eligibility; it does not calculate the price of a paid package.

Paid-package prices depend exclusively on the included features. They do not vary with the marina’s berth count, invoicing volume, revenue, occupancy or other operational KPIs. Choose the package whose capabilities fit your operation.

PRO serves marinas seeking a comprehensive operational and boater experience. EXPERT includes built-in payment solutions through Stripe and automated invoice-to-payment reconciliation. Compare the current feature lists on the pricing page to choose your package.

Both options are available. Annual billing is paid as one annual amount; the pricing page displays the corresponding monthly equivalent. Select your preferred billing option there to see the current price.

Yes. PRO and EXPERT include a six-month free trial so your team can evaluate the selected package in its daily operations.

No. You can begin with FREE without a credit card.

Yes. You can upgrade, downgrade or cancel from your marina’s administration settings. Your subscription terms determine when a change or cancellation takes effect.

Basic support is included with FREE. Paid customers receive priority support. Contact us to discuss help with your setup or an operational question.

Yes. Staff can access Marinapy through a mobile-friendly interface, and boaters can use the boater app.

Marinapy stores data in the cloud. Its privacy policy describes encryption in transit and at rest, role-based access and audit logs. Contact the team for hosting details or specific data-protection requirements.

Yes. Marinapy supports data exports, including accounting exports. Check the available formats for the records you need to use outside the platform.

Your marina retains ownership of its customer and operational data. Marinapy processes personal data on the marina’s behalf to deliver the service. The privacy policy explains how data is handled.

Boaters can manage their interactions with the marina through the boater app: send booking enquiries, review quotes and invoices, request services and communicate with the team. Online payment collection is available through EXPERT.

Yes. Customer interactions connect with the marina’s operational workflow, helping staff keep requests and billing associated with the right customer and boat.

Yes. The boater app gives customers a convenient way to interact with their marina from a mobile device.

Find your marina on Marinapy’s map, claim it and complete verification. Review the layout, add your profile, invite staff, and configure services, prices, taxes and your chart of accounts before starting operations. Get started here!

No. Guided setup and operational templates help marina teams configure the platform themselves. You do not need to install local software or manage a server.

Yes. Migration can include customers, boats, berth assignments, services and prices. Prepare your spreadsheets or existing exports, then check import requirements with the team. Historical invoices can also be considered as part of migration.

A straightforward setup can take less than an hour when the marina map and essential information are ready. A broader migration may take a couple of hours, depending on data preparation and the workflows being transferred.

No. You can prepare your records and introduce Marinapy gradually, giving the team time to move workflows across in manageable stages.

Yes. Contact the Marinapy team to arrange a demonstration and discuss your marina’s needs.